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30 60 90 plan for new QMS manager

Discussion in 'AS 91XX - Aerospace Quality Standards' started by ISO9001TD, Jun 17, 2022.

  1. ISO9001TD

    ISO9001TD Member

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    Can anyone provide a 30 60 90 day plan that was effective for you as a new QMS manager within an already established QMS?
     
  2. RoxaneB

    RoxaneB Moderator Staff Member

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    I'd offer that such an onboarding/orientation plan is unique to each company based on their culture, their systems, their processes, their industry, and so on.
     
  3. ISO9001TD

    ISO9001TD Member

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    What about just general items to get to know the QMS and its performance?
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    1. Study the documentation of the QMS, determine:
      • What the is their context, interested parties and needs/expectations?
    2. Study the Quality Policy and Quality Objectives
      • Do they seem to be appropriate, given the Context?
      • Are the Objectives aligned to the policy and addressing the needs/expectations
      • What does Customer feedback say about the Organization?
    3. Study what they say are the Processes of the QMS - focus on the Core, value-adding ones which deliver to the customer
    4. Study how those processes are measured and monitored and if they are aligned to the Objectives
    5. Study the reported results of the performance of those processes. Are they giving acceptable performance to the Objectives?
    6. Perform an audit (MBWA) of the processes - identify any waste (waiting inventory, scrap, rework, reprocessing)
      • Check how those things are reported
      • Does what is reported align with the Objectives (accurate)
    7. Review the last few management reviews for what's being reported, actions taken etc.
    8. Review the program management of the internal audits and what the focus of audits has been
    9. Review customer complaint and corrective actions for previous year
    10. Ask if they know their "cost of goods sold"
    From all that, form your fact-based conclusions. Is the QMS actually practiced? Do they get good results, because they have good people but waste a lot of time effort. How do people know they're doing well etc?
     
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  5. ISO9001TD

    ISO9001TD Member

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    Thanks, Andy, this is great.
     
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  6. Miner

    Miner Moderator Staff Member

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    Excellent advice for the QMS!

    I would add to this:
    • Get out on the floor and meet the people. I made a habit of walking the floor twice a day, stopping and chatting with various operators and inspectors. After they realized that this was an ongoing thing and that I was serious, they would tell me all sorts of things that you would never learn otherwise.
    • Get out on the floor and learn the processes. It will help with problem solving, and the people will respect you for it.
     
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  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Excellent point! The people are a reflection of leadership. That will tell you all kinds of things.
     
  8. Enghabashy

    Enghabashy Member

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    *I see it's very good to transfer Q objectives also to cost saving / profit issues , the objectives , goals /Quantitative measurable targets should be settled with the sharing of relevant production owners & top levels , ---,they are the 1st beneficiaries;

    *The cost of poor Quality is part of IATF 16949 & you can adopt it as part of NCs. Measures .
     
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

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    *The cost of poor Quality is part of IATF 16949

    Maybe, but that’s not applicable to AS9100 and the poster may have problems convincing management