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Always to ensure Effectiveness?

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Qualmx, Mar 18, 2022.

  1. Qualmx

    Qualmx Well-Known Member

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    Hello everybody

    In 10.2 Nonconformity and corrective action

    d) review the effectiveness of any corrective action taken;

    I have no doubt I have to ensure actions were effective at
    implementing a corrective Action, where I do a full analysis
    to find root causes and propose actions to avoid recurrence.
    The effectiveness is evaluated at some time after actions took place.
    But...
    When is a simple correction, is it needed under the standard to do it as well?
    In my point of view, if is a simple correction, I just do it, and close out the report, verifying
    it was done and that is all.
    no addictional action is performed.

    What is your method to apply effectiveness on corrective actions or just corrections?

    Thanks
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Correction is correction. Effectiveness can be judged over time at subsequent audits for example. Concrete example: Let's say you find a document of a previous revision and the latest is also available. Correction is to remove it. No need to check effectiveness until another audit of the same scope/place.

    Corrective action effectiveness is just that. Do you see trends in repeating document control issues and the root cause etc was diagnosed, action taken, but it may not be working very well over time.
     
    Jennifer Kirley and Qualmx like this.
  3. Qualmx

    Qualmx Well-Known Member

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    Andy, and in the correction case, regarding to this clause:
    10.2.2 The organization shall retain documented information as evidence of:
    a) the nature of the nonconformities and any subsequent actions taken;

    Is not worth to document cases like these?
    Just fix it, and turn the page.

    Thanks
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Well, I guess it depends on what you mean by "documenting". All non-conformities should be documented. And so should what was done with/to them. Whatever was done. It's no different to non-conforming product.