1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Control of Externally provided processes, products

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Rajkumar, Jul 17, 2018.

  1. John C. Abnet

    John C. Abnet Well-Known Member

    Joined:
    May 23, 2017
    Messages:
    709
    Likes Received:
    510
    Trophy Points:
    92
    Location:
    Upper Midwest- USA
    Sounds like you refuted his/her "concern" and asked for basis from within the standard. Well done @Dobis
     
    Dobis likes this.
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,086
    Likes Received:
    2,553
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    An observation of what? If it was necessary, it would be in the standard. Is there anything which would be improved by providing feedback of performance? Are your suppliers blissfully ignorant of their own performance? Did the auditor check?

    TBH I fail to see - other than a futile attempt to "add value" - why such a comment would be actually reported. The fact that you had to ask us for help shows how ineffective this auditor is in their assignment and why "observations" are nothing more that a waste of time for the auditor to report and no value, since you had to waste your time researching what they were reporting.

    Add in edit:

    Clearly, the auditor has no concept of the true operation of a Quality Management System. The ISO 9001 requirements already take care of this. The supplier organization(s) to you, Dobis, is supposed to be soliciting feedback from your organization on how satisfied you are with their performance. Similarly, you have been measuring and monitoring that performance, through management review etc. They too should be doing the same thing with their performance and reviewing it against the feedback, in much the same way as your organization would do. Hence, there's ZERO reason to provide performance feedback in the standard - stated or implied. Your satisfaction is what ISO considers. (Of course, we are talking everyone in the chain is ISO compliant. Did the auditor check to verify this?)

    Back to the hapless auditor. They do NOT understand how each requirement of the standard works together in the supply chain. It would be reasonable therefore to conclude they are NOT competent to perform your audit. That should be fed back to their CB, since how many other organizations are now pondering similar "observations" made - without the benefit of feedback from QFO?

    I'd be cutting and pasting some of these responses back to the CB and asking them NOT to send that auditor to do your audits again...
     
    Last edited: Aug 28, 2020
    Dobis and John C. Abnet like this.