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7.3.2 Employee motivation and empowerment

Discussion in 'IATF 16949:2016 - Automotive Quality Systems' started by Renata Osborne, Oct 16, 2019.

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  1. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I found this little snippet of information:

    “A mere 7% of employees today fully understand their company’s business strategies and what’s expected of them in order to help achieve company goals.”

    This is the bigger issue to grapple - IATF 16949 or no.
     
    Andy Nichols, Nov 4, 2019
    #21
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I am. Calling internal people customers is the distraction - IMHO.
     
    Andy Nichols, Nov 4, 2019
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  3. Eric Twiname

    Eric Twiname Well-Known Member

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    "a person or thing of a specified kind that one has to deal with."

    I love this definition of "customer".
    My wife is now my customer, my mom, my neighbor, my boss, the IRS...my customer base has grown markedly, I should issue an IPO.
     
    Eric Twiname, Nov 4, 2019
    #23
    Jennifer Kirley likes this.
  4. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    That sounds like a combination of two Baldrige questions from Leadership.

    If you don't want to call them customers, don't. But I know I provide a service for people internal to the organization, as well as paying customers. We depend on each other for a common purpose. Some people prefer the term partnership. Is that a better term?

    Management's inability to share vision is very possibly the more important issue to grapple with, but it isn't the OP's question.
     
    Jennifer Kirley, Nov 5, 2019
    #24
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    No, but it's at the root of it!
     
    Andy Nichols, Nov 5, 2019
    #25
  6. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    Really? The OP's coworkers told you that? Would being informed of the organization's mission and strategy be motivational enough?
     
    Jennifer Kirley, Nov 5, 2019
    #26
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