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7.5.1.1 d - How to document customer-specific requirements in a matrix

Discussion in 'IATF 16949:2016 - Automotive Quality Systems' started by Flavio Degani, Sep 4, 2017.

  1. Omar TM

    Omar TM New Member

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    CSR's are only the ones published by the OEMS, See IATF website....I don't think that you need to go over the 2500 customers that you have...
     
  2. Erick García

    Erick García New Member

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    I already reviewed your Matrix Form and it is very clear, thanks for share!
     
  3. Jose Luna

    Jose Luna New Member

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    Omar this looks great thanks for share, thanks
     
  4. SIVAPRAGASAM

    SIVAPRAGASAM New Member

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    CSR means any specific requirement from customer wrt IATF clause, that means customer shall clearly state against the IATF clause no ,other than that whatever customer says through their manuals are only CR ie customer requirements
     
  5. SIVAPRAGASAM

    SIVAPRAGASAM New Member

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    Dear All,

    Please note that there is a difference between CSR and CR
    CSR - additional specific requirement wrt IATF clause
    CR-General requirements informed through manuals

    we need to consider the CSR in to our QMS ,agreement of CR is mutual
     
  6. Serious Man

    Serious Man Active Member

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    Unfortunately CSRs are not limited to OEM only and not always customer pointed outs directly standard clause in own supplier manual.
    Sometimes we need to match requirement with clause by ourselves.
     
  7. Batteryguy

    Batteryguy New Member

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    Omar, if we have an automotive customer that does not participate in IATF (No requirements for their suppliers to have IATF certification) do they need to be included in our CSR matrix? I'm assuming they do not.
     
  8. Golfman25

    Golfman25 Well-Known Member

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    Unfortunately they do. Your audits will cover all automotive business, whether they subscribe to IATF or not. That's floating around somewhere.
     
  9. Batteryguy

    Batteryguy New Member

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    Thanks Golfman!
     
  10. littlefish

    littlefish New Member

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    This looks great and it is a huge help! Thank you so much for sharing!
     
  11. Serious Man

    Serious Man Active Member

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    I would like to clarify. I used word "unfortunately" not as sign, that I don't support this idea.
    IATF non-subscribers, Tier-1 deserve same quality level of products as subscribed OEM.
    Intention of this IATF 16949 requirement and certification rules was to open quality management systems of automotive organizations and some 3rd party auditors to other customers' requirements.
    We all report to users - drivers, passengers and there shall not be any differences in handling of product/process/system requirements.
     
  12. leyladonmez

    leyladonmez Member

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    Hello everyone,

    How do you measure that you obey all CSRs. We had IATF audit and auditor recommend us to follow "what percentage of customer specific requirements do we apply?" Do you know any study about that?
     
  13. Andy Nichols

    Andy Nichols Moderator Staff Member

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    IATF auditors are NOT allowed to "recommend" anything. For one, I wish they'd stop trying to be "helpful". Most of them have never actually implemented IATF 16949 so don't have any experience on which to base their comments. Frankly, don't bother working on this. You have bigger fish to fry...
     
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  14. Golfman25

    Golfman25 Well-Known Member

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    Technically, you're supposed to "obey" all of them. So I don't get the question. From my experience, most CSRs are tweaks to the standard or the AIAG books. You'll incorporate them into you processes. So for example, we have a customer who issues a PO for PPAP laying out what specifics they want. They also have a checklist because some of their requirements aren't in the "book."
     
  15. leyladonmez

    leyladonmez Member

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    No doubt, we have to apply all CSRs. Auditor only suggested that it would be nice to see our situation. For example customer A has 10 CSRs and we apply 8 of them. Our situation is 80%. We have to take an action plan to apply 2 of them to be %100.
    But according to your example we don't need to measure it because we have already integrated all CSRs into processes?
     
    Last edited by a moderator: Oct 2, 2018
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  16. Andy Nichols

    Andy Nichols Moderator Staff Member

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    What is this measurement supposed to tell the organization? It's like knowing how many times your wheels when around on a road trip... Useless.
     
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  17. leyladonmez

    leyladonmez Member

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    Yes you are right because we have to integrate all CSRs in processes. Thanks.
     
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  18. ChristianMX

    ChristianMX New Member

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    Muchas gracias!
    muy buen ejemplo para mi que estoy iniciando a documentar la matriz CSR
    Saludos.
     
  19. Giorgio Ventimiglia

    Giorgio Ventimiglia New Member

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    Ciao Omar, yes, I guess this is the right approach. To complete, each CSR should have a link or reference for demonstrating where, in the company's system, it has been deployed. Anyway, why do not you share the excel format?...it could help more :)
     
  20. John C. Abnet

    John C. Abnet Well-Known Member

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    Good day @Flavio Degani and welcome to the site.

    As you can see by the numerous responses to your question, this is indeed a hot topic. On that note, please (all) allow me to toss gas on this fire by actually challenging WHAT meets the criteria of Customer Specific Requirements.

    Consider this:
    General Motors has a dedicated book titled "IATF 16949 Customer Specific Requirements" . In it, there are listed each of the IATF clauses and then (LINKED to a specific clause) any additional GM "Customer Specific Requirements".
    However, GM also has a book titled "Packaging Standards and Requirements." These are NOT linked to a specific clause and I argue are customer requirements specific to GM but they are NOT "Customer Specific Requirements."

    ALL customers have a litany of requirements (boiler plates on documents, portal requirements, supplier handbooks, unique contracts, etc..etc..etc..etc..etc..etc..etc..etc... All of these are requirements specific to that customer, BUT I argue they are not necessarily "Customer Specific Requirements."

    In fact, section 3.1 in the IATF 16949 standard clearly delineates...
    * Customer Requirements
    "All requirements....(inclusive of Customer Specific Requirements)..."

    * Customer Specific Requirements
    "...LINKED to a specific clause..."

    So, Honda (from the example listed within this thread) QSR (Quality System Requirements) for example, are certainly required by the customer but are NOT linked to a specific clause and therefore do not meet the definition of
    Customer Specific Requirements.

    Hope this helps.

    Be well.
     
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