Root cause is never the person .... REALLY???

Qualmx · Apr 13, 2017

Marcelo Antunes said: ↑

Still not clear to me, you mean removing the operator and substituting him for another operator? Again, this is a problem of the process that defined that type of operator met the requirements for the process, not the operator himself. If he is not suitable, he should not be allowed to perform. If the problem occurred with one operator that snapped, as you mentioned, it's a very specific problem, and really, it does not need a corrective action, only a correction (changing the operator). If this happens a lot, it's a problem of the process that defined that this type of operator would be ok.
Click to expand...

Changing the operator not necessarily fix the solution completely
Any person could be the cause of the problem, what is better is to control of competency of that position
So you focus on this, and any person complying with this competency is a reliable candidate.

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Root cause is never the person .... REALLY???

Qualmx Well-Known Member

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Root cause is never the person .... REALLY???

Qualmx Well-Known Member

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