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CA's recommended KPI?

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Qualmx, Dec 2, 2017.

  1. Qualmx

    Qualmx Well-Known Member

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    Hello everyone
    In order to monitor corrective action effectiveness.
    I want to set a kpi, at least the 70% of ca be effective.
    I evaluate this kpi in a 2 months frequency
    The problem is that sometimes, there were 2 cas, with one effective.
    So my value y 50% and that doesnt mean Im not doing things well. Other times, have 0.
    So , it doesnt give me a reasonably way to measure what I want.
    Any idea?

    Thanks
     
    Qualmx, Dec 2, 2017
    #1
  2. Golfman25

    Golfman25 Well-Known Member

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    Any kpi needs to have enough data points to be relevant. I think at least 20 should be sufficient. Hopefully you don't have that many corrective actions. :)
     
    Golfman25, Dec 2, 2017
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  3. Qualmx

    Qualmx Well-Known Member

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    Thanks Golfman
    So , 2 options, 1 maybe to set frequency in 4 months, in order to have more, other could be to set a minimal quantity, so if in every evaluation dont reach that amount, kpi is not evaluated, any other method for this case?
    Thanks
     
    Qualmx, Dec 3, 2017
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  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    You are wasting your time - your example tells you this. Corrective action doesn't have a "KPI" because each one is different. You should be reporting how late they are, for example...
     
    Andy Nichols, Dec 3, 2017
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  5. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    70% of corrective actions are to be effective? Does that mean you will consider up to 30% corrective action failure rate to be a success?

    Corrective actions are transactions. Many people measure effectiveness with on-time closure, given the ability to extend if needed. Other people measure effectiveness with zero repeats. Measurements take place in a period of time and are normalized by dividing into the total number to reach a percentage.

    Please do not over-complicate this.
     
    Jennifer Kirley, Dec 4, 2017
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  6. tony s

    tony s Well-Known Member

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    There's no reason to set KPIs for CAs. I remember a quote: "Not everything that can be counted counts and not everything that counts can be counted"
     
    tony s, Dec 9, 2017
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  7. Qualmx

    Qualmx Well-Known Member

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    Thanks Tonys
    What method would you follow to measure how are you performing the ca
    'S,the effectiveness and the time you Take to attend them.
    Thanks
     
    Qualmx, Dec 9, 2017
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  8. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Corrective action - if it to be effective - identifies a actions to be taken, is assigned to someone and time limited. These can all be tracked. The effectiveness can be reviewed - by an internal audit for example - at a time after the CA was taken, to ensure it remains effective. This should have already been happening since CA isn't new to ISO 9001 requirements...
     
    Andy Nichols, Dec 9, 2017
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  9. tony s

    tony s Well-Known Member

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    CAs are supposed to have target dates on when the process owner can demonstrate that NCs are effectively addressed. In reviewing the effectiveness of the CAs, the following guide questions can be considered:
    1.Have all of the planned results been met? (Did the actions eliminate the problem with assurances that the same situation will not happen again?)
    2.Have all planned activities or recommended changes been completed?
    3.Has orientation and/or appropriate communications been done to assure that all relevant personnel understand the situation and the changes that have been made?
    4.Has an investigation demonstrated that the actions taken have not had any additional adverse effect on the product/service or process?     ​

    Since there is a requirement that we need to prevent occurrence of similar NC elsewhere (clause 10.2.1b), you can also consider this question:
    5.Were the corrective actions taken endorsed as opportunities for prevention to other functions with the risks of incurring the same nonconformity?
    6.Did the organization review the effectiveness of the implemented opportunities for prevention on functions with the same risks?     ​
     
    tony s, Dec 11, 2017
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